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FREQUENTLY ASKED QUESTIONS
Everything you need to know
Looking for more information about our Auto Repair Shop? Check out the list of frequently asked questions below for some quick answers. If you can’t find what you’re looking for, please get in touch with us or drop by.
How long does it take to get an estimate?
Before we begin any repairs, we will provide you with a detailed estimate of the work that needs to be done. Our team of experienced Technicians will thoroughly inspect your vehicle to identify the issues and provide an accurate cost breakdown. Many of our customers enjoy coming into the bays where we can provide a technical explanation of the work required and at the same time show customers the problem. We will also discuss any additional services that may be required and answer any questions you may have. Although the length of time to provide an estimate can vary depending on the complexity of the problem it usually takes less than 1 hour.
Do you charge for estimates?
Our team of experienced technicians at McDonald's Service Centre is dedicated to ensuring your car repairs are done right the first time. We provide estimates for all repairs to keep you informed and help you make the best decisions for your vehicle. Most estimates are included in the repair cost, but in cases where the diagnosis is complex, we will provide you with an accurate estimate upfront.
Are repairs under warranty?
We offer a one-year or 20,000 kilometer warranty on parts and labor for all of our repair services performed at McDonalds Service Centre. If any of our parts fail or if the work was not performed properly, we'll take care of it free of charge. The only exception to this warranty policy is for customer supplied parts and used parts. In the case of used engines or transmissions the warranty will depend on our suppliers policy.
Is a shuttle service available?
Yes. We offer shuttle services within a reasonable distance. Please advise us that a shuttle service is required when booking your appointment.
What methods of payment do you accept?
Master Card
Visa
Debit
Cash
E-transfer
Do I need an appointment?
Booking an appointment is always a good idea as it will guarantee your vehicle will be serviced however if it's an issue that can be resolved quickly such as a tire repair an appointment is not required. As well if we are not busy an appointment is not necessary. Give us a call to discuss the options.
Can I leave my vehicle after hours?
Yes. We have a key drop off located to the right hand side of the main door. You can either leave a note with the keys or call and leave a message. We will notify you prior to working on the vehicle to discuss the specifics of the services required.
Can I pick up my vehicle after hours?
Yes. Payment can be made over the phone and depending on your preference, we can lock the keys in the vehicle and you can pick it up using your spare set, or leave your keys with our trusted gas kiosk staff next door, which is open 24/7.
Is your business wheel chair Accessible?
Yes. We have a shallow ramp leading to the front door, a large waiting room and wheel chair friendly bathrooms.
What type of vehicles do you service?
We service all makes and models both foreign and domestic. Cars, pickup trucks, SUVs, vans, and commercial vehicles. Due to height and weight restrictions on our equipment, we cannot service larger vehicles such as cube vans, and motor homes.
Do you accept fleet accounts?
Yes. We currently have several fleet accounts. Please feel free to talk to us regarding payment plans and special rates for fleet customers.
Do you have WiFi?
Yes, we have highspeed WiFi available for our customers. We also have a private office that you can use while waiting for your vehicle.
What can I do while I wait for my vehicle?
We are located in a prime location in Mississauga at Dixie and Dundas where there are many shops within walking distance that you can visit while waiting for your vehicle. Some shops include Walmart, Costco, hair salons, shoe stores, Canadian Tire, Tim Hortons, a variety of restaurants, grocery stores, pharmacies, and many more.